Terms of service
TERMS OF SERVICE
TheGrandPlan Spatial Design Services
Last Updated: [30-09-2026]
1. PARTIES AND AGREEMENT
1.1 These Terms are between The Grand Plan, trading as TheGrandPlan, email thegrandplanadmin@gmail.com, phone +971 58 515 3788 ("the Designer"), and the person or entity booking the services ("the Client").
1.2 These Terms, together with the Proposal or booking confirmation issued to the Client, form the entire agreement between the parties and replace any earlier proposals or discussions.
1.3 The Agreement may only be amended in writing, agreed upon by both parties (email is sufficient).
1.4 These Terms are provided in English. If an Arabic version is provided, the English version prevails in case of conflict.
2. SERVICES
2.1 TheGrandPlan provides spatial planning and functional design consultation only.
2.2 Included Services (as described in the Proposal):
- One (1) initial site visit (minimum 2, maximum 3 hours)
- Space measurements and layout analysis
- Functional design recommendations
- Floor plans in PDF and DWG format
- One (1) preliminary storage elevation draft
- Video flyover of the redesigned space
- One (1) video consultation (Zoom/Teams, up to 1 hour)
- Professional guidance and recommendations
2.3 Services NOT Included:
- Interior decoration, styling or material selection
- Furniture procurement or purchasing
- Detailed construction drawings, sections or specifications
- Contractor coordination or project management
- Structural engineering or MEP calculations (other than basic layout recommendations)
- Building permit applications, authority approvals or municipal/developer/Civil Defence compliance review
- Implementation or installation supervision
2.4 The deliverables are conceptual planning documents. They are not authority-approved or construction-ready drawings. The Client is responsible for having any drawings reviewed and approved by a licensed consultant and the relevant authority before construction or permit submission.
2.5 Full design services (style, materials, finishes) may be contracted separately with our main design studio.
3. BOOKING DEPOSIT AND PAYMENT
3.1 Booking Deposit. A deposit of AED 1,000 is required to confirm the booking and reserve the Client's date. The deposit is agreed compensation for the reserved time slot, turned-away bookings, preparation and administration costs. It is non-refundable, except where the Designer cancels the booking or is unable to perform the services.
3.2 Balance. The balance of the project fee is invoiced before the site visit and must be paid within three (3) working days after the site visit. Deliverables and the video consultation are released only after full payment. If payment is late, delivery and the video consultation will be rescheduled according to the actual payment date.
3.3 Payment Methods. Payments are processed through www.designof.space. Accepted methods: Visa, Mastercard, American Express, Apple Pay, Google Pay. Bank transfer is available on request for projects over AED 50,000. Cash is accepted for UAE Clients and overseas Clients who have representatives in the UAE.
3.4 Currency and Tax. UAE Clients are priced in AED. International Clients are priced in USD. All prices exclude 5% UAE VAT. Tax invoices are issued in accordance with UAE law.
3.5 Unused Deposit Options. If the Client cannot proceed after paying the deposit, the Client may choose one option:
Option A - Gift Card: The AED 1,000 is converted into a digital gift card valid for two (2) years from issue, usable for any TheGrandPlan service and transferable to another person. It has no cash value and expires without refund if unused within 2 years from the issue date. If this order was already a subject of 2 cancelled bookings, then a rebooking fee is applicable before usage.
Option B - Deposit Hold: The AED 1,000 is held for 90 (ninety) days from the purchase date. To re-activate a booking after that period, the Client pays a AED 250 reactivation fee, and the held deposit plus the fee becomes a new active booking.
If the Client makes no choice within 90 (ninety) days of notifying the Designer that they cannot proceed, Option B applies.
3.6 Late Payment. If the balance invoice (total project cost less the AED 1,000 deposit) remains unpaid for three (3) days past the due date, the Designer will issue a written payment reminder. If the invoice remains unpaid by the seventh (7th) day, the Designer will issue a second notice and reserves the right to immediately suspend work. Suspension does not affect the Client's obligation to pay.
3.7 Chargebacks. The Client agrees to contact the Designer to resolve any payment concern before initiating a chargeback.
4. ADDITIONAL SERVICES
4.1 Additional Services require written approval from both parties before work begins. Examples:
- Major layout changes or redesign
- Additional site visits (AED 300 per visit)
- Detailed design (interior design, material boards, styling)
- Extra video consultations beyond the included hour
- Contractor coordination or supervision
- Rush delivery (faster than 7 working days)
- Additional rooms or expanded project area
4.2 Additional Services are charged at a fixed fee agreed in writing or at the Designer's hourly rate stated in the Proposal. Hourly rates are valid for six (6) months from the Proposal date and may increase by up to 5% semi-annually after that.
4.3 Reimbursable Expenses. Third-party costs (consultant fees, printing, shipping, travel) agreed in advance in writing are reimbursed at cost plus 10%.
5. CLIENT RESPONSIBILITIES
5.1 The Client shall provide accurate floor plans (PDF or DWG), photos or videos of the space, and complete information on dimensions, current layout and constraints.
5.2 If wall, window or major MEP changes are planned, the Client must provide certified structural and MEP drawings within 2 days after the site visit.
5.3 The Designer relies on the information provided by the Client and is not responsible for errors or omissions in it.
5.4 If the Client is not available the Client shall nominate a Project Representative who can make decisions within five (5) business days. If none is named, the Client is the representative. Time spent briefing a replacement representative may be charged as an Additional Service.
5.5 The Client or the Client’s Representative must be present for the full site visit and video consultation and must ensure safe access to the premises. For overseas Clients, the Client is responsible for providing sufficient time and quality photos and videos. The designer holds the right to ask for additional photos or videos within 24 hours after receiving them.
5.6 The Client is responsible for obtaining building management, landlord, developer and authority approvals required for any works.
5.7 The Client is responsible for obtaining an access permit and parking access for the Designer for the duration of the site visit.
5.8. The Client is responsible for creating a proper meeting environment with the ability to take measurements and assess the space for the scope, with no elevated noise levels, hazardous materials, debris or other obstacles that will prevent the Designer from fulfilling his duties within the agreement.
6. SCHEDULE AND RESCHEDULING
6.1 Work begins within 24 hours after the site visit (or after receipt of complete plans, photos and videos for overseas Clients), and the due balance payment is to be paid within 3 (three) working days from the day of the site visit.
6.2 Standard delivery is seven (7) working days for spaces up to 300m², provided payment is complete and the Client has supplied all required information. "Working days" means Monday to Friday, excluding UAE public holidays. Delays caused by the Client adds this time to the timeline. For example, the Client requested structural change but did not provide the structural drawings within 72 hours but sent them in 5 working days from the date of the visit, therefore, the delivery date is extended to 9 working days.
6.3 Rescheduling. The first and second reschedules are free within 30 days from the initial booking date with at least 7 (seven) working days' written notice by email. The third and each later reschedule costs AED 250. If a rescheduled appointment is postponed for more than 30 days, an additional AED 250 reactivation fee applies. Reschedule requests must be sent by email; using the booking system alone may forfeit the slot. All reschedulings are to be made through e-mail.
6.4 No-Show. If the Client does not attend a scheduled visit or consultation without notice, it counts as a reschedule under clause 6.3.
6.5 If services are not completed within twelve (12) months of the Proposal date for reasons not caused by the Designer, further work is an Additional Service.
7. REVISIONS
7.1 Included minor revisions, requested within seven (7) days of delivery:
- Adjusting furniture placement within the proposed layout (without changing sizes or shapes)
- Small storage adjustments within the original concept
- Clarifications on measurements or specifications
- Minor layout tweaks that do not change the design approach
7.2 Later revision requests are subject to availability and charged at the approved hourly rate.
7.3 Not included (Additional Services): major layout changes, additional design concepts, new rooms or areas, significant storage changes beyond the one elevation, and returning to previously rejected concepts.
7.4 Only one revision round applies to included revisions.
8. INTELLECTUAL PROPERTY
8.1 The Designer owns the copyright and all rights in the plans, drawings, videos, concepts, and designs prepared under this Agreement.
8.2 Upon full payment, the Client receives a non-exclusive, non-transferable license to use the deliverables for constructing and fitting out the Client's space; preparing documentation for permits (through a licensed consultant); contractor pricing and implementation; and personal reference.
8.3 The Client shall not: resell, distribute or publish the deliverables; share them with anyone other than family members, contractors and consultants working on the project; use them for other projects or commercial purposes; or claim authorship.
8.4 The Client is responsible for loss or damage the Designer suffers from the Client's or its contractors' breach of this clause, to the extent permitted by law.
9. PUBLICITY AND PRIVACY
9.1 Unless the Client opts out in writing at booking, the Designer may use design renderings, plans and (with the Client's consent) photos of the project for portfolio and marketing. The Designer will not publish the Client's name, address or identifying details without consent.
9.2 The Designer collects personal data (contact details, home photos and videos, floor plans) only to provide the services and will handle it in line with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection. Details are in our Privacy Policy at Privacy policy – TheGrandPlan. The Client confirms they have the right to share images of the space, and will not include images of identifiable people without their consent.
9.3. During the site visit the Designer may take photos and videos of personal belongings with the consent of the Client solely for the purpose of evaluating new storage options. These video and photo materials are to be deleted completely from all memory devices (mobile phone, cloud storage, USB drives etc) within 7 days after the revision period is over, which is 14 days from the videocall date..
10. LIABILITY
10.1 The Designer will perform the services with the level of care and skill ordinarily exercised by spatial design professionals in the UAE. The Designer does not guarantee specific results, construction costs or approvals.
10.2 Subject to clause 10.5, the Designer's total liability for any claim arising from this Agreement is limited to the total fees paid by the Client.
10.3 Neither party is liable for indirect or consequential loss, including loss of profit or use.
10.4 The Designer is not responsible for identifying or dealing with hazardous materials (asbestos, lead, mold, etc.), nor for hidden or unforeseen site conditions. Design changes caused by such conditions are Additional Services.
10.5 Nothing in these Terms excludes or limits liability for fraud, gross negligence, wilful misconduct, or any liability or consumer right that cannot be excluded under UAE law.
11. CLIENT CONDUCT
11.1 The Designer may refuse, pause or end services if the Client: makes contradictory or repeated fundamental change requests; uses abusive, foul or threatening language; repeatedly reschedules without valid reason or fails to supply required information; fails to pay, disputes services already delivered or initiates a chargeback without first contacting the Designer; or misuses the deliverables.
11.2 The Designer will first send written notice and a reasonable opportunity to correct the issue, then may pause work and may terminate if the behaviour continues.
11.3 On termination under this clause, completed work is delivered against payment, work in progress may be withheld until payment is received, and no refund is due for services already delivered.
12. TERMINATION
12.1 Either party may end this Agreement on seven (7) days' written notice if the other party materially fails to perform and does not fix the failure within that period.
12.2 On termination due to the Client's failure to fulfil obligations the Client pays for work completed to date and receives the completed deliverables. Work in progress may be withheld until payment is made.
12.3 The AED 1,000 deposit is non-refundable once the site visit has taken place or work has started. If the Designer cancels the booking, the deposit is refunded in full or transferred to a new date at the Client's choice.
12.4 Client Cancellation. If the Client cancels before the site visit is scheduled, clause 3.5 applies to the deposit, and any balance already paid is refunded.
13. FORCE MAJEURE
Neither party is liable for delay or failure caused by events beyond their reasonable control, including government orders, severe weather, public health measures, utility or internet outages, or access restrictions. Affected dates will be rescheduled at no charge.
14. PROPOSAL VALIDITY
A Proposal is valid for thirty (30) days from its date. If the Agreement is not accepted and the deposit not received within that period, the Designer may withdraw it, and new pricing and terms may apply.
15. GOVERNING LAW AND DISPUTES
15.1 This Agreement is governed by the laws of the United Arab Emirates as applied there, for all Clients.
15.2 The parties will first try to resolve any dispute through good-faith discussion and, if needed, mediation for thirty (30) days.
15.3 Any unresolved dispute will be finally settled by arbitration under the rules of the Dubai International Arbitration Centre (DIAC). The seat is Dubai, the language is English, and proceedings may be held remotely by agreement. Alternatively, the courts of the United Arab Emirates have exclusive jurisdiction.
15.4 Nothing in this clause prevents a Client from using any consumer complaint channel available under UAE law, including the Ministry of Economy or the relevant emirate consumer protection authority.
16. GENERAL
16.1 Approval. The Client confirms scope after the initial consultation. Changes to the approved scope will adjust fees and the timeline and require a written amendment. The Designer to inform the Client how much is added to the timeline and due balance upon change of the scope.
16.2 Confidentiality. Each party will keep the other's non-public information confidential, except as required by law or to perform the services.
16.3 Severability. If any provision is found unenforceable, the rest remains in force.
16.4 Notices. Notices must be in writing and sent by email to the address given in the booking or in clause 1.1.
16.5 Electronic Acceptance. The parties agree that acceptance by email or by ticking the checkbox at checkout is a valid electronic signature under UAE electronic transactions law.
16.6 No Assignment. The Client may not transfer this Agreement without the Designer's written consent.
17. DEFINITIONS
"Spatial Planning Services": analysis of a space's layout, functionality and potential, including measurements, dimensional optimization, storage solutions and furniture arrangement recommendations, focused on function and spatial efficiency.
"Deliverables": floor plans (PDF/DWG), storage elevation proposal, flyover video, written recommendations and one video consultation.
"Project Scope": the spaces and elements to be designed as set out in the Proposal.
"Construction Cost": the estimated or actual cost of implementing the recommendations, which the Designer does not guarantee.
18. ACCEPTANCE
This Agreement takes effect when the Client (a) ticks the acceptance checkbox at checkout or confirms in writing by email, and (b) the AED 1,000 booking deposit is received. By doing so the Client confirms they have read and accepted these Terms.
FEE SUMMARY
Booking Deposit: AED 1,000 (non-refundable, see 3.1 and 3.5)
Reactivation Fee: AED 250 (see 3.5, 6.3)
Rescheduling Fee (3rd and later): AED 250 each
Additional Site Visit: AED 300
Standard Delivery: 7 working days for areas under 300m²
Contact: TheGrandPlan | thegrandplanadmin@gmail.com | +971 58 515 3788
Hours: Monday to Friday, 9:00 AM - 5:00 PM (UAE time)
Website: http://designof.space